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Communications Policy

1. Purpose and Scope

At Mortgage Maven Finance, we are committed to maintaining clear and transparent communication with our clients. This policy outlines how we communicate with you, the channels we use, and the safeguards in place to protect your privacy and ensure compliance with relevant laws and regulations.

This policy applies to all forms of communication between Mortgage Maven Finance and our clients, prospects, and any third parties authorized to act on their behalf. By using our services, you acknowledge and consent to these communication practices.

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2. Communication Methods

We may communicate with you through a variety of channels, including but not limited to:

  • Email

  • Voicemail

  • Postal Mail

  • Text Messages and SMS

  • Phone Calls

  • In-person Meetings

  • Secure Online Platforms

Some communications may occur through multiple channels to ensure timely delivery and receipt of information. Regardless of the medium, we prioritize confidentiality and privacy in all forms of communication.

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3. Confidentiality and Privacy

All communications between Mortgage Maven Finance and you are confidential and are intended solely for your use or for the use of persons you have authorized to act on your behalf. It is your responsibility to ensure that any communication received by you remains confidential and is not shared with unauthorized third parties.

We employ encryption and security protocols for sensitive communications where appropriate, and we comply with all applicable privacy laws, including the Gramm-Leach-Bliley Act (GLBA) and other relevant consumer protection regulations.

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4. Consent to Receive Communications

By engaging with Mortgage Maven Finance and using our services, you agree to receive communications in any of the formats described above. You acknowledge that:

  • Email and Text Messaging: We may send you information, updates, or documentation through email and text/SMS messaging. You understand that email and text messaging are not always secure methods of communication, and sensitive personal information may be at risk if shared through these methods. We limit the use of sensitive data in unsecured emails or texts and encourage the use of secure platforms for sharing personal information.

  • Voicemail and Phone: We may leave voicemail messages containing updates, instructions, or requests for you. You agree that we may leave such messages at the contact numbers you provide, and you are responsible for maintaining the privacy of your voicemail account.

  • Postal Mail: We may send physical documents, disclosures, or notices to your mailing address. Please notify us promptly of any changes to your address to ensure timely delivery of important communications.

  • In-person: Meetings and discussions may take place in person, and we will follow best practices to maintain confidentiality during any face-to-face communications.

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5. Opting Out of Communications

You may choose to opt out of certain types of communications, such as marketing messages or promotional materials, by following the instructions provided in the communication or by contacting us directly at [Insert Contact Details].

Please note, however, that opting out of certain communications may impact our ability to provide important service-related updates or notifications. Mortgage Maven Finance reserves the right to continue sending essential communications related to your account, such as regulatory disclosures, updates about your loan, or other service-related information, even if you opt out of marketing communications.

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6. Electronic Communications Consent (E-Sign Act Compliance)

By using Mortgage Maven Finance's services, you acknowledge and agree that we may communicate with you electronically and that such communications may include important disclosures, notices, and other legally required information. You have the right to request paper copies of any electronic communications at no additional charge.

To ensure compliance with the Electronic Signatures in Global and National Commerce Act (E-Sign Act), we will obtain your explicit consent before delivering any legally binding documents electronically. You can withdraw your consent to receive electronic communications at any time by notifying us in writing.

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7. Protecting Sensitive Information

We take your privacy seriously. For this reason, we avoid sharing highly sensitive personal information (such as Social Security numbers or credit card details) over unsecured channels like email or SMS. Instead, we use secure platforms for exchanging such data.

To protect your information, we recommend the following best practices:

  • Do not share personal or sensitive data over unsecured channels.

  • Ensure that your email and phone number are protected with strong passwords and security features.

  • Notify us immediately if you suspect any unauthorized access to your communications.

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8. Unauthorized Communication and Fraud Prevention

Mortgage Maven Finance will never ask for your personal financial information (e.g., Social Security number, bank account, or credit card details) via unsolicited phone calls, email, or text messages. If you receive any suspicious communication that appears to come from us, please notify us immediately.

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9. Changes to This Policy

Mortgage Maven Finance reserves the right to modify or update this Communications Policy at any time. We will notify you of any significant changes, and your continued use of our services will be considered acceptance of any updated policy terms.

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10. Contact Us

If you have any questions about our Communications Policy or would like to update your contact preferences, please reach out to us.  Our contact information is listed on all web pages. 

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